Product Roadmap
Get a sneak peek at what's coming next for Mobile One for NiCE CXone
Disclaimer: Besides the efforts of the development team to constantly improve the stability of the application, we like to look ahead and determine what the next features are to make Mobile Office even better for end users. Below is brief overview of the roadmap so that you already have a sneak peek of what's coming in the next months.
In case you would have ideas or like to contribute to the roadmap, we welcome you to reach out to us via the contact button above. The content described below is intended to outline our general product direction for informational purposes only. It is not a commitment to deliver any material, code or functionality.
In Development
Edit & View AI summaries in app
Allow to view and edit the NiCE generated AI summaries
PSTN support
Ability to switch from WebRTC to remote PSTN in case you have a bad network connection.
Planned
Replay recording in app
Ability to re-listen to a recording of a voice interaction after it is finished.
See transcriptions for historic interactions
Look back at the transcription of a recent Interaction
Discover
Whatsapp support
Support for inbound/outbound WhatsApp
CarPlay App
Easily make outbound calls from the car
Canned responses
Use your CXone templates when messaging with your customers
Chat support
Support for inbound and outbound chats
Release Notes
Latest updates and improvements
Digital interactions: added support for the SMS channel
Added Japanese, French, Spanish and Portuguese language support
Implemented darkmode
Added “Mobile” boolean to Mobile One interactions' participant data to differentiate between desktop and mobile interactions
Bugfixes and Improvements
Android Only: Update the call screen to use the native (pill) notification component as required by Android 17
Return to the callscreen after initiating a transfer
Hide inactive skills
Bugfixes and improvements