Mobile Connect

1. Interaction types#

Supported:

• Voice (inbound/outbound)
• Chat (inbound)
• SMS (inbound)
• WhatsApp (inbound)
• Tasks

Not-supported:

• Email

2. Features#

Supported

• External login (available option in admin console)
• Status
• Data attributes
• Recordings (available in AWS)
• SSO (Azure, Google, Okta, AWS IAM, Salesforce)
• Quick Connects
• WebRTC + PSTN calling
• Transfer
• Consult

Not-supported

• Handling 2 calls at the same time
• Task creation

3. Languages#

Supported:

• English
• Dutch
• Spanish
• Portuguese
• French

By default, Mobile Connect uses the language set on the user’s phone. Users are able to pick another language in the app settings, under “Language”.