Articles
Top 3 most used Mobile Connect configurations
Discover which top 3 configurations you should know about in our admin console when getting started with Mobile Connect.
Required Firewall Settings
Discover domains that need to be whitelisted to ensure Mobile Connect works correctly
What is supported and not-supported in Mobile Connect?
Learn which Amazon Connect interaction types, languages and features are supported or not supported in Mobile Connect
Which Salesforce integrations are supported?
Discover how to integrate Mobile Connect with Salesforce
How to ensure call notifications work properly on Android?
Double check some Android settings to ensure call notifications work correctly.
Which Microsoft Dynamics integrations are supported?
Discover how to integrate Microsoft Dynamics with Mobile Connect
Which ServiceNow integrations are supported?
Discover how to integrate ServiceNow with Mobile Connect
Understanding DeskPhone and SoftPhone Calling
This article explains how DeskPhone and SoftPhone calling works and when to use it.
Which Hubspot integrations are supported?
Discover how to integrate Hubspot with Mobile Connect
What is External Login in Mobile Connect?
Learn how external login adds an additional layer of security and allows you to enforce conditional access policies.
Can I have multiple Mobile Connect organisations on my AWS account?
Learn how to setup multiple Mobile Connect organizations.
Hardware requirements and device behaviour
System requirements needed to use Mobile Connect
How to set up the SSO / Identity Management configuration
Learn how to setup SSO with Azure, Salesforce or others
How to resolve permission error on recents screen
Learn how to resolve the "User XXXX is not allowed to perform main search permissions: ContactSearch.View or MyContacts.View" error.
Can I use Amazon Connect CCP and Mobile Connect simultaneously?
Discover why the use of Amazon Connect CCP and Mobile Connect might give audio conflicts.
How to ensure calls don't drop when a regular phone call comes in
Enable VoLTE to ensure your connection doesn't drop when a regular phone call comes in.
Voicemail support
Learn how to set up a voicemail like system that works with Mobile Connect
How redaction works in Mobile Connect and setting it up in Amazon Connect Contact Flow
This article explains how to automatically remove sensitive information (like phone numbers and names) from call recordings and transcripts in Amazon Connect.
Changing the Mobile / Amazon Connect ringing time
It's not possible to change the ringing time, not even with Loop Prompts.
How to change your Mobile Connect subscription
Learn how to change the amount of Mobile Connect licenses you have