Product Roadmap
Get a sneak peek at what's coming next for Mobile Connect for Amazon Connect
Disclaimer: Besides the efforts of the development team to constantly improve the stability of the application, we like to look ahead and determine what the next features are to make Mobile Office even better for end users. Below is brief overview of the roadmap so that you already have a sneak peek of what's coming in the next months.
In case you would have ideas or like to contribute to the roadmap, we welcome you to reach out to us via the contact button above. The content described below is intended to outline our general product direction for informational purposes only. It is not a commitment to deliver any material, code or functionality.
In Development
Quick responses in chats
Allow to select and send quick responses during a chat interaction.
Multiple Call Support
Support for Amazons "Interrupt Agent" flow, where a second call can be delivered.
Planned
Video Calling
Support for Amazon Connect video calling in the Mobile Connect App.
Discover
Task creation during call
Ability to create a task based on a template during a call.
AI Summary, transcription and recording
View AI Summary, transcription and recording after the call has ended in the Mobile Connect App.
Self-service support tool
Feature for admins to analyse if user settings are correct and troubleshoot call logs.
Release Notes
Latest updates and improvements
Added new sounds for incoming message interactions and new messages
Improved message notifications
Improvements and bugfixes
Android only: Update the call screen to use the native (pill) notification component as required by Android 17
Bugfixes and improvements
Fixed a bug where the app would crash if you opened a chat transcript that was opened in a previous app version.