Guides
Recents
Stay on top of follow-ups and make reconnecting fast and easy
Contacts
Access your contacts directly via Mobile Connect
Keypad
Make outbound calls using your Keypad
Settings
Tailor your Mobile Connect Application Settings
How to ensure (call) notifications come through correctly on iOS?
Learn how to properly configure iOS settings to ensure you receive all important app notifications.
How to ensure call notifications work properly on Android?
Double check some Android settings to ensure call notifications work correctly.
Understanding DeskPhone and SoftPhone Calling
This article explains how DeskPhone and SoftPhone calling works and when to use it.
How to handle an incoming call in Mobile Connect?
Learn how to accept, reject and manage a call, and close the interaction afterwards.
Hardware requirements and device behaviour
System requirements needed to use Mobile Connect
Can I use Amazon Connect CCP and Mobile Connect simultaneously?
Discover why the use of Amazon Connect CCP and Mobile Connect might give audio conflicts.
How to ensure calls don't drop when a regular phone call comes in
Enable VoLTE to ensure your connection doesn't drop when a regular phone call comes in.
How to prevent iOS from declining or ending a call when pressing the power button
Pressing the power button on iOS while receiving or handling a call ends the call by default. Learn how to disable this.