Mobile Office

The Voicemail section in Mobile Office helps you stay on top of missed messages from customers — whether they’re directed to you personally or to a group queue.

1. Where to find your Voicemail#

1. Tap on the Voicemail icon from the main navigation menu.

You’ll see a list of all voicemails, organized into:

• Personal Voicemails – messages left directly for you.
• Group Voicemails – messages sent to a queue or team you're part of.

2. What can you do with your Voicemail#

1. Tap a voicemail to play or replay it.
2. View caller info (name and number, if available), message time, and duration.

3. Call Back Instantly#

4. Just tap the 📞 Call button next to the message to return the call directly from the app.

Tip: No need to switch screens or search your contact list.

3. Group Voicemail#

If you’re part of a queue or team, group voicemails ensure shared visibility:

1. Any member with access can listen and respond.

2. Help prevent missed opportunities by allowing team-based follow-up.

   Tip: Dial *86 for a fast access to your voicemail within the Keypad