Guides
Recents
Stay on top of follow-ups and make reconnecting fast and easy
How to use Genesys Cloud desktop and Mobile Office simultaneously?
Tips for using Desktop and Mobile together and avoiding audio conflicts by disabling Persistent Connection, Auto-Answer, and Placing Calls with Other App.
How to ensure call notifications work properly on Android?
Double check some Android settings to ensure call notifications work correctly.
Contacts Page
Access your contacts directly via Mobile Office
Keypad
Make outbound calls and send messages using your Keypad
Logging in with SSO
Discover how to login with SSO
Voicemail
Accessing and Managing your Voicemail
Settings
Tailor your Mobile Office Application Settings
Alternative for bad internet connection: understanding PSTN Calling
This article explains how WebRTC and PSTN calling works and when to use it.
How to choose which audio device is used when taking Mobile Office calls on iOS?
You can choose which audio device to use—speaker, iPhone microphone, or a connected Bluetooth device—when receiving incoming voice calls.
How to ensure (call) notifications come through correctly on iOS?
Learn how to properly configure iOS settings to ensure you receive all important app notifications
Hardware requirements and device behaviour
System requirements needed to use Mobile Office
Are callbacks supported in Mobile Office?
Discover how callbacks work in Mobile Office.
Ensure calls don't drop when a regular phone call comes in
Enable VoLTE to ensure your connection doesn't drop when a regular phone call comes in.
How to set Mobile Office as your default calling application on iOS
Set Mobile Office as your default iOS calling app to route all business calls through Genesys
How to prevent iOS from declining or ending a call when pressing the power button
Pressing the power button on iOS while receiving or handling a call ends the call by default. Learn how to disable this.
Optimize your devices to mitigate connection drops.
Learn how to optimize your devices for stability.