Mobile Office

The Keypad in Mobile Office lets you quickly make outbound calls by manually entering a phone number — perfect for cases where a contact isn't saved or listed in your directories.

1. How to make a call#

1. Open the Keypad screen.
2. Enter the number you want to call.
3. Tap the Call button (green phone icon) to start your call.

2. Send a Message (SMS or Whatsapp)#

Once you’ve entered the number:

1. Tap the Message icon (💬 or WhatsApp icon, depending on configuration).
2. Choose SMS or WhatsApp (if both are enabled for your organization)

The messaging screen will open — just type and send your message from there.

Note: The availability of WhatsApp and SMS depends on your organization's configuration and your assigned permissions.

Tips:#

1. Before making a call, make sure your default queue is correctly set in the app settings. This defines the number that will be shown to the person you're calling.
2. Any number dialed using the keypad is automatically saved under Recents for quick redial.