Hardware requirements and device behaviour
1. Supported operating systems#
Mobile Office is officially supported on the two most recent major OS versions for iOS and Android:
- iOS 18.x
- iOS 26.x
- Android 16.x
- Android 17.x
While Mobile Office is designed for phones, it will also work on most tablets.
On Android 17, the call screen uses the native (pill) call notification, as required by Android 17. This needs Mobile Office 12.3.7 or later.
Be aware that due to operating system limitations, we do not support Xiaomi devices.
Tip: Make sure to always update both your phone and Mobile Office to the latest version to ensure you have access to the latest features and security patches.
2. Am I automatically logged out?#
Once logged in, you stay logged in to Mobile Office without any input from you. We renew your Genesys Cloud session in the background before it expires (every 24 hours).
Be aware that Mobile Office follows the inactivity timeout of your Genesys Cloud organization. If your administrator has set an inactivity timeout in Genesys Cloud, you are automatically logged out of Mobile Office once that timeout is reached. Organizations with HIPAA compliance enabled have a 15-minute timeout by default.
Administrators can find how this works and how to configure it in Inactivity Timeout & HIPAA Compliance.
3. How much data is used for a voice call over WebRTC?#
On average, a WebRTC (calling over the internet) audio call consumes 1.6 MB per minute.