Product Roadmap
Get a sneak peek at what's coming next for Mobile Office for Genesys Cloud
Disclaimer: Besides the efforts of the development team to constantly improve the stability of the application, we like to look ahead and determine what the next features are to make Mobile Office even better for end users. Below is brief overview of the roadmap so that you already have a sneak peek of what's coming in the next months.
In case you would have ideas or like to contribute to the roadmap, we welcome you to reach out to us via the contact button above. The content described below is intended to outline our general product direction for informational purposes only. It is not a commitment to deliver any material, code or functionality.
In Development
Chat Read Receipts
Easily see if a customer received and read your message
Planned
CarPlay App
We're adding a CarPlay app for easier outbound dialing in the car.
SiriKit support
Option to call people with Mobile Office via Siri.
Discover
Native dialing app (Android)
Ability to set Mobile Office as native dialer app on Android. Already exists on iOS.
Unstable connection optimizations
Improved app behaviour when connection is slow or lost.
Self-service support tool
Feature for admins to analyse if user settings are correct and troubleshoot call logs.
Release Notes
Latest updates and improvements
Fixed a bug where WhatsApp interactions didn't arrive properly for a small set of users
Fixed a bug where incoming voice notes didn't work for specific users.
Added support for inbound WhatsApp Voice
Added support for WhatsApp Voice Notes
Added support for Canned Responses with variable substitutions
It is now more clear which chats have unread messages
Added support for outbound direct routing SMS queues
Added support for internal callbacks
Bugfixes & Improvements