Mobile One

Mobile One is in very active development and many of the unsupported interaction types, features and languages will be supported in the (near) future. To see what's coming next, have a look at our roadmap.

1. Interaction types#

Supported:

• Voice (inbound/outbound)
• SMS (Inbound/outbound)

Not-supported:

• Other digital channels (email, chat, WhatsApp, ...)

2. Features#

Supported

• Status
• Data attributes
• Contacts
• Recordings (available in NiCE CXone)
• WebRTC calling
• Transfer
• Consult
• Click-to-dial from CRMs

Not-supported

• PSTN calling
• Handling multiple calls at the same time

3. Languages#

Supported:

• English
• Dutch
• German
• Japanese
• Spanish
• Portuguese
• French

By default, Mobile One uses the language set on the user’s phone. Users are able to pick another language in the app settings, under “Language”.