Articles
Required Firewall Settings
Discover domains that need to be whitelisted to ensure Mobile One works correctly
What is supported and not-supported in Mobile One
Learn which NiCE CXone interaction types, languages and features are supported or not supported in Mobile One
How to ensure call notifications work properly on Android?
Double check some Android settings to ensure call notifications work correctly.
SSO does not work on mobile
SSO not redirecting to the Mobile One GUI at the end of the login flow
Which Salesforce integrations are supported?
Discover how to integrate Mobile One with Salesforce
Permissions needed to login to the admin portal
Discover how to setup access to the admin portal
Which Microsoft Dynamics integrations are supported?
Discover how to integrate Mobile One with Microsoft Dynamics.
Which ServiceNow integrations are supported?
Discover how to integrate Mobile One with ServiceNow.
Hardware requirements and device behaviour
System requirements needed to use Mobile One
How to link your purchased subscription to your Mobile One Organization
Learn how to link your AWS Marketplace purchase / subscription to Mobile One.
How to ensure calls don't drop when a regular phone call comes in
Enable VoLTE to ensure your connection doesn't drop when a regular phone call comes in.
Can I use NiCE CXone and Mobile One simultaneously?
Discover why the use of NiCE CXone and Mobile One might give audio conflicts.