Functionalities
Updated:January 28, 2026
Can I use NiCE CXone and Mobile One simultaneously?
Unfortunately, it is not possible to use the NiCE CXone Agent or MAX interface simultaneously with the Mobile One app. If you have both interfaces open at the same time, your audio might not work and calls might get dropped.
We recommend hybrid users to log out of the app when they are working via the Agent or MAX interface.