Articles
How to use Genesys Cloud desktop and Mobile Office simultaneously?
Tips for using Desktop and Mobile together and avoiding audio conflicts by disabling Persistent Connection, Auto-Answer, and Placing Calls with Other App.
Enabling SSO
Discover how to enable SSO in Mobile Office
Genesys settings to verify to ensure Mobile Office works correctly
Go through these settings to ensure your users don't have issues with Mobile Office.
Top 5 most used Mobile Office configurations
Discover which top 5 configurations you should know about in our admin console when getting started with Mobile Office.
How to ensure call notifications work properly on Android?
Double check some Android settings to ensure call notifications work correctly.
What is External Login in Mobile Office?
Learn how you can leverage external login as an option in Mobile Office for additional security during the login procedure.
Installation troubleshooting and questions
Common issues and questions that may occur during the installation and first use of Mobile Office
Required Firewall Settings & IP Allowlist
Discover domains that need to be whitelisted to ensure Mobile Office works correctly
Which Salesforce integrations are supported?
Discover how to integrate Mobile Office with Salesforce
Which ServiceNow integrations are supported?
Discover how to integrate ServiceNow with Mobile Office
Which Microsoft Dynamics integrations are supported?
Discover how to integrate Microsoft Dynamics with Mobile Office
Which Hubspot integrations are supported?
Discover how to integrate Hubspot with Mobile Office
How to setup agent utilization to work optimally with Mobile Office
Specific agent utilization settings are required to ensure Mobile Office works correctly while in the car or not doing wrap up work.
What is supported and not-supported in Mobile Office?
Learn which Genesys interaction types, languages and features are supported or not supported in Mobile Office.
Hardware requirements and device behaviour
System requirements needed to use Mobile Office
Ensure calls don't drop when network changes or drops momentarily
Enable WebRTC recovery to ensure calls reconnect automatically. Learn about the Genesys “Attempt Recovery” feature to ensure calls don't get disconnected.
Setting up PSTN Calling for Mobile Office users
Learn how to setup PSTN for your users that work in areas with difficult network conditions.
Are callbacks supported in Mobile Office?
Discover how callbacks work in Mobile Office.
Ensure calls don't drop when a regular phone call comes in
Enable VoLTE to ensure your connection doesn't drop when a regular phone call comes in.
How to enable viewing and editing of AI summaries in Mobile Office
Learn how to set up Genesys AI summaries for use in Mobile Office.
The offering is currently unavailable from your Genesys Reseller
How to resolve the "offering unavailable" error by having your Genesys reseller whitelist Mobile Office on AppFoundry.
How to migrate mobile user numbers to Genesys Cloud / Mobile Office and give everyone a personal number
Learn best practices around migrating your mobile workforce's numbers to Genesys.
How to show participant / CRM data to your users during an interaction
Learn how to show customer & CRM data to your users during an interaction.
Ensure users remain available after missing an interaction (RONA)
Setup RONA so mobile users don't remain unavailable after missing a call.
How to differentiate between desktop and mobile calls in your Genesys reporting?
Learn how you can identify which calls are handled on Mobile.
Microsoft Intune capabilities
Overview of the capabilities of the Mobile Office Microsoft Intune integration
Optimize your devices to mitigate connection drops.
Learn how to optimize your devices for stability.
Inactivity Timeout & HIPAA Compliance
Learn how the Genesys Cloud inactivity timeout works and how Mobile Office aligns with it
How to stop your Mobile Office subscription or free trial
Learn how to cancel and remove your Mobile Office subscription